A restaurant ordering system for guests and staff
Whether an order starts on a guest's phone, on a waiter's tablet or over the phone at the counter, ScanServe treats it the same way: it is validated against the live menu, priced in your currency, sent to the kitchen and tracked to served or delivered.
Every order channel in one queue
Channels differ only in where the order came from, which keeps kitchen work simple and reporting honest.
- Guest self-ordering from a table QR code
- Staff orders for dine-in, takeaway and phone
- Home delivery orders from delivery QR cards
- Room service orders from hotel guest portals
Live status for guests and staff
Guests can follow their own order status page after ordering; staff see the same states on the kitchen and waiter screens.
- Accepted, preparing, ready, served
- Rejection with a reason recorded
- Sound alerts on new orders and ready items
Menu accuracy
Items can be switched unavailable instantly, and variations let one dish carry sizes or options without duplicating it.
- Availability toggle per item
- Variations and special instructions
- Category ordering and photos
Step-by-step guides
Frequently asked questions
- Can guests order without a waiter?
- Yes — QR self-ordering sends the order straight to the kitchen queue.
- Can we take phone orders in the same system?
- Yes, phone is a selectable order source in the manual order screen.
Related pages
See it running in your own venue
Start free, or open the interactive demo first.