Refund Policy

Last updated: 29 July 2026

This Refund Policy explains how refunds and cancellations work for ScanServe subscriptions provided by The Mark. Because our payments are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), refunds are issued through Paddle in accordance with the Paddle Refund Policy.

1. Free Trial

New restaurants can try ScanServe free for 7 days. No payment is required during the trial and no charges are made if you cancel before it ends.

2. 30-Day Money-Back Guarantee

If you subscribe to a paid plan and are not satisfied, you can request a full refund within 30 days of your payment. This applies to both monthly and annual subscriptions, and to your first payment as well as each subsequent renewal payment.

3. How to Request a Refund

Refunds are handled by Paddle, our Merchant of Record. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact us at billing@scanserve.online and we will assist with the request through Paddle.

4. Cancelling Your Subscription

You can cancel your subscription at any time from your account's Subscription page or from your Paddle receipt. Cancellation stops future renewals; your access continues until the end of the paid period. Cancellation on its own does not automatically issue a refund — request one via the process above if you're within the refund window.

5. Refunds Outside the 30-Day Window

Refund requests made after 30 days will be reviewed by us and by Paddle on a case-by-case basis, and may be granted at our discretion (for example, for service outages, duplicate charges, or billing errors).

6. Processing Time

Approved refunds are processed by Paddle to your original payment method. Paddle typically completes refunds within a few business days; the funds appearing in your account may take longer depending on your bank or card issuer.

7. Exceptions

We and Paddle reserve the right to decline refunds where there is evidence of abuse, fraud, chargeback misuse, or violation of our Terms of Service.

8. Contact

Refund questions: billing@scanserve.online · WhatsApp +92 300 3512376. For payment or billing-specific inquiries, you can also contact Paddle directly at paddle.net.