Privacy Policy
Last updated: 29 July 2026
This Privacy Policy explains how The Mark Solutions ("we", "us") collects and handles personal data when you use ScanServe ("Service"). It applies to restaurant owners, staff, and guests who place orders through the Service.
1. Data We Collect
- Account data: name, email, phone, restaurant details, and login credentials.
- Operational data: menu items, orders, bills, payments, kitchen and delivery activity.
- Guest data: table number, order items, optional guest name or phone (for delivery orders).
- Technical data: device, browser, IP address, and usage logs for security and performance.
2. How We Use Data
- To provide, operate and support the Service.
- To process orders, generate bills and enable delivery tracking.
- To secure the Service, prevent fraud and comply with legal obligations.
- To communicate with you about your account, billing, and service updates.
3. Data Sharing
We do not sell your data. We share data only with trusted service providers who help us operate the Service (hosting, database, email, payment) under confidentiality obligations, and when required by law.
4. Data Retention
We keep your data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. You can request deletion at any time.
5. Security
We use industry-standard security including encrypted connections (HTTPS), authentication controls and row-level security in our database. No system is perfectly secure — please use a strong password and keep it private.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and object to certain processing. Contact us to exercise these rights.
7. Cookies
We use essential cookies and local storage to keep you signed in and remember preferences. We do not use advertising cookies.
8. Children
ScanServe is intended for business use and is not directed to children under 13. We do not knowingly collect data from children.
9. Changes
We may update this Policy. Material changes will be communicated via the Service or email.
10. Contact
Privacy questions? Email security@scanserve.online or WhatsApp +92 300 3512376.