Hotel management software with a guest portal on every room
ScanServe covers the hotel front to back: build the property with room types and rooms, take reservations, check guests in through a guided wizard, post every charge to a folio, and let guests raise requests from a QR code in the room. Housekeeping, laundry and maintenance work in their own workspaces and update room status automatically.
Reception as one control centre
The reception hub shows arrivals, in-house guests, departures and open requests, with search across stays, so the front desk works from a single screen.
- Arrivals, in-house and departures at a glance
- Five-step check-in wizard
- Streamlined check-out with folio settlement
- Guest search by name, room or code
Guest services without phone calls
Each stay has a QR portal where the guest can order food, request housekeeping or laundry, report a maintenance issue, book amenities and view their bill.
- Room service using the restaurant menu
- Housekeeping, laundry, maintenance and mini-bar requests
- Amenity bookings and stay information
- Live bill view and feedback form
Money and stock stay connected
Folio charges, payments and receipts produce branded documents, and hotel consumption draws from the same central inventory as the kitchen.
- Guest folio with itemised charges
- Payment receipts and booking confirmations
- Hotel stores mapped to central inventory
- Revenue posted into Accounts & Finance
Step-by-step guides
Frequently asked questions
- Can hotel guests order restaurant food?
- Yes. Room service uses your existing restaurant menu and charges the stay folio.
- Does housekeeping update room status?
- Yes, room status changes as housekeeping and check-out actions are completed.
Related pages
See it running in your own venue
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